Vacant job

Do you thrive in a role where you can work administratively and ensure quality? Are you also available immediately? Then you could be our client's next customer service representative.

About the assignment We are looking for a customer service representative for our client in the public sector in Sundsvall. The position is a consulting assignment via Bemannia that starts immediately and lasts for approximately 1.5 years. The position is full-time, 100%, and you will work at the client's premises in central Sundsvall.

Your responsibilities

In the role of customer center representative, your tasks will include receiving incoming calls, emails, chats, and visitors. Handling fault reports, creating both digital and analog mailings.

Furthermore, your tasks will include the following:

• Renting out apartments and parking spaces, managing charging stations, Chatbot Ebbot.

• Managing keys, digital key fobs, and programming iLoq.

• Guiding digitally, being digital and comfortable/curious about AI, contributing to the development of the work/business.

Your qualifications

• High school diploma or relevant work experience.

• Several years of experience in customer contact via customer center, customer service, or switchboard.

• Accustomed to working administratively.

• Fluent in Swedish with a focus on simple Swedish in speech and writing.

• Fluent in English.

Meritorious

• Additional languages.

• Experience in renting out apartments.

• Experience with the property system Vitec.

What we offer you

As a consultant at Bemannia, you will receive:

⭐ Close contact with your consultant manager ⭐ Opportunities for more exciting assignments ⭐ Experience in educational workplaces where your skills make a difference ⭐ Secure employment conditions.

🔭 Read more about what it's like to be a consultant with us here: Working as a consultant via Bemannia.

About the application

Apply for the position by clicking on the apply button below. Please upload your CV in Word format and in Swedish. Selection and interviews will be conducted continuously, and the position may be filled before the application deadline, January 7.

We do not accept applications via email, but if you have specific questions regarding the position, these will be answered by the responsible recruiter, Sanna Perjons, [email protected].

For general inquiries regarding your application or our recruitment process, you can reach us during office hours at 070 884 96 00.

Bemannia is a public and Swedish-owned staffing and recruitment company that provides competent and qualified personnel through leasing, recruitment, and personnel contracts within Organization & Leadership, PR & Information, Marketing & Sales, Finance, Law, HR & Personnel, Property & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with most of Sweden's authorities and municipalities, their administrations, and companies. Bemannia is a member of the Competence Companies and is an authorized staffing and recruitment company and has collective agreements with Unionen, Akademikerna, SEKO, as well as LO and the Hotel and Restaurant Employees' Union. Bemannia is certified according to SS-EN ISO 9001:2015, Management System for Quality, SS-EN ISO 14001:2015, Environmental Management System – requirements and guidance, SS-ISO 45001:2018, Management System for Occupational Health and Safety, and SS-ISO/IEC 27001:2022 Management System for Information Security.

The management of the company has been active in the industry for 40 years.